Refund policy

This policy applies to purchases from buddhastones at buddhastonestores.com, operated by SEAFER HK INDUSTRY LIMITED.

30-day return window

You may request a return within 30 days after receiving your order. Please provide your receipt or other proof of purchase. For a change-of-mind return, the item must be unused, in the same condition you received it, and in its original packaging. Damage caused by regular wear does not qualify for replacement.

How to request a return

Email support@buddhastonestores.com with your order number, product name, a photo of the product, and the reason for your request. We will provide return instructions and the detailed return address. Please contact us before sending anything back. Do not send your return to the address printed on the parcel or to our registered company address unless we specifically instruct you to do so.

Return shipping and original shipping charges

  • Change of mind or other non-quality reasons: you are responsible for return shipping costs. Original shipping charges and additional service charges, such as gift wrapping, are non-refundable.
  • Our error, including an incorrect or defective item: we cover the return shipping costs and refund the original shipping charge you actually paid when the return is approved. If your original order qualified for free shipping, there is no original shipping charge to refund.

Return shipping costs depend on the package weight, your location, and the carrier. Please contact us to arrange shipping for an incorrect or defective item before paying for return postage. Return labels are provided for defective products within the return-policy period. For a return sent using your own shipping method, we recommend a tracked service and keeping the tracking number. We are not responsible for return parcels lost when sent using an untracked service.

Items not eligible for change-of-mind returns

  • Gift cards.
  • Personalized products.
  • Sale items and special-offer items.
  • Free items received through special offers.
  • Sage sticks, candles, and soaps after they have been opened or used.

If you receive an incorrect, damaged, defective, or incomplete order, contact us even if the item is listed above. These exclusions do not remove applicable statutory rights.

Refunds

After we receive and inspect your return, we will email you with the approval or rejection of your refund. Approved refunds are processed to your original payment method within one week. Your bank or card provider may take additional time to post the credit. If your refund has not appeared, check with your bank or card provider, then contact us at the email above.

Exchanges

We replace defective or damaged items with the same item, subject to stock availability. Contact us before returning an item for exchange. Items that have already been exchanged are not eligible for a subsequent change-of-mind refund. This does not affect your rights if the replacement is defective or incorrect.

Gifts

If the order was marked as a gift and shipped directly to you, an eligible return can be refunded as gift credit once the returned item is received. If the order was not marked as a gift, or the gift giver received the order before giving it to you, the refund is issued to the gift giver.

Additional support

For a defective item purchased within the past year, you may contact us with proof of purchase to request a special promotional code for 50% off the same item. This additional option does not replace an eligible return or refund under the policy above.

Questions: support@buddhastonestores.com.